If your payment has failed, an email will be sent to you informing you that this has happened.

In this email you will find a link to manually make this payment online, either using the original card or if you would like, a different one. 

Alternatively, if you would prefer to speak to us, please call us between 9am - 5pm GMT. We can also set this up on the phone for you. 

Please note if your payment schedule falls behind, your product access will be temporarily restricted until brought up to date. 

If you are having any difficulties paying, please don't hesitate to contact us.